About the Role
You will partner with our most important clients to maximize the value they receive from the platform. This is astrategic, technical, and relationship-driven role focused on long-term customer retention and expansion.
Key Responsibilities
- Own the post-sales relationship and success of key enterprise accounts
- Drive platform adoption, agent deployment, and measurable ROI
- Act as the voice of the customer internally to influence product roadmap
- Conduct business reviews, training sessions, and optimization workshops
Required Skills & Qualifications
- 4+ years of Customer Success experience in AI, SaaS, or complex enterprise software
- Strong technical understanding of agentic AI and workflow automation
- Excellent relationship management and consultative skills
RAG Architecture
Python
Kubernetes
Leadership