Service Category
Vendor-independent scanning
Program-managed delivery

Accelerating Innovation — Fuel a Culture of Continuous Breakthroughs

Innovation stalls in rigid organizations, leading to missed market opportunities and outdated processes. We ignite innovation that scales and sustains—through teams, labs, centers of excellence, and AI platforms aligned to your strategy.

  • Rapid prototyping + agile adoption tied to strategy

  • Labs + workplaces designed for creativity and flow

  • Centers of Excellence + AI platforms that sustain change

  • Independent vendor scan (e.g., Miro for labs) + partner oversight

Program manager in the Power of Three: we coordinate innovation tools vendors and setup partners for long-term sustainability.

What we deliver

Innovation infrastructure that scales

We design the environment, teams, and governance needed to turn ideas into shipped value—fast—without creating tool sprawl or fragile pilots.

Innovative teams

Build and lead cross-functional innovation squads with clear roles, rituals, and decision rights—so ideas don’t die in committees.

Labs & workplaces

Design innovation labs (physical and digital) and collaboration spaces that enable discovery, prototyping, and stakeholder alignment.

CoE & AI platforms

Establish Centers of Excellence and AI enablement platforms with governance, reusable assets, and adoption pathways.

How it works

From strategy to shipped use cases

We align use cases to your strategy, rapidly prototype, and operationalize adoption—while independently scanning tools and managing partners end-to-end.

Program blueprint

  • Define innovation thesis, guardrails, and success metrics
  • Select high-leverage use cases aligned to business strategy
  • Stand up the operating model (cadence, governance, intake)
  • Build repeatable playbooks for prototyping → adoption
Strategy alignmentRapid prototypingAdoption at scale

Power of Three delivery

  • We oversee innovation tool vendors and implementation partners
  • Independent vendor scanning (e.g., Miro for labs) to avoid lock-in
  • Design for sustainability: ownership, training, and handover
  • Continuous improvement loops to keep momentum after launch
Vendor oversightPartner coordinationSustainability

Call to action

Launch an Innovation Acceleration Workshop

In one working session, we map your innovation barriers, prioritize use cases, and define a 30–90 day acceleration plan with clear owners, tools, and metrics.

What you’ll walk away with

  • Innovation operating model (cadence, governance, intake)
  • Prioritized use cases aligned to strategy
  • Tooling and lab/workplace recommendations (vendor-independent)
  • Execution roadmap with measurable outcomes
First Name
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What’s blocking innovation today?

Response within 1–2 business days.

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CRM Services
Accelerating Innovation

Service overview: Accelerating Innovation

Explore our Accelerating Innovation service areas and jump into the one you need. Each service is designed to break through slow decision cycles, endless planning, and fragile pilots — helping Swiss organizations ignite a culture of rapid experimentation, sustainable innovation, and continuous value delivery in an AI-driven world

Innovation
Experiments
Feedback Loops

The Innovative Organziation

Define a focused innovation thesis and operating model that connects strategy to execution — so every experiment serves a clear business purpose

What we do

  • Journey mapping (as-is / to-be) and service blueprinting
  • Voice of Customer signals and experience measurement model
  • Moments that matter + friction and drop-off analysis
  • Personalization and next-best-action foundations
  • Innovation thesis development and opportunity prioritization
  • Program blueprint with success metrics and guardrails
  • Operating model design and governance framework
  • Use-case selection and portfolio management
  • Playbooks for end-to-end execution from idea to adoption

Typical outcomes

  • Clear journey KPIs tied to business value
  • Prioritized improvement backlog for CRM + channels
  • Aligned teams around shared customer goals
  • Improved conversion, retention, and satisfaction signals
  • Aligned innovation portfolio with quantified business impact
  • Faster strategic decision-making and reduced initiative overload
  • Clear roadmap that stakeholders trust and support
  • Sustainable innovation engine instead of one-off projects
CRM
Omni-channel
Orchestration

Rapid Prototyping

Move beyond PowerPoint and endless workshops — quickly build, test, and validate ideas to de-risk AI, digital, and innovation initiatives.

What we do

  • Channel role definition and experience principles
  • Cross-channel orchestration and handover design
  • Customer data and consent alignment across touchpoints
  • Measurement framework for channel performance
  • Rapid experimentation frameworks and assumption testing
  • Low-fidelity and high-fidelity prototype development
  • Success criteria definition and stakeholder validation workshops
  • Technical feasibility and business value assessments
  • Fast-track decision gates for go / no-go choices

Typical outcomes

  • Reduced channel conflict and duplicated effort
  • Higher resolution rates through better routing and context
  • Consistent messaging and offers across journeys
  • Actionable reporting across channels, not in silos
  • Validated ideas with proven business potential
  • Dramatically shortened time from concept to insight
  • Reduced risk and wasted investment on unviable initiatives
  • Strong stakeholder alignment and momentum for scaling
CRM
Process
Governance

Innovation Labs & Workplace

Create physical and digital environments purpose-built for creativity, collaboration, and rapid iteration — turning ideas into breakthroughs faster.

What we do

  • Lead-to-cash, case-to-resolution, and retention process design
  • Roles, handoffs, SLAs, and decision rules
  • CRM governance model (backlog, releases, ownership)
  • Operational dashboards and continuous improvement cadence
  • Innovation lab design (physical, virtual, and hybrid)
  • Collaboration space architecture and tooling recommendations
  • Workshop and sprint methodologies tailored to your culture
  • Integration with existing ecosystems and AI platforms
  • Vendor-independent scanning and setup support

Typical outcomes

  • Faster cycle times and fewer manual steps
  • Higher data quality through clear standards and controls
  • Predictable CRM delivery with managed demand
  • Greater visibility into performance and bottlenecks
  • Energized teams that deliver prototypes in days, not months
  • Enhanced cross-functional collaboration and knowledge sharing
  • Attractive, future-ready innovation workplaces
  • Higher engagement and idea flow across the organization
CRM
Change
Adoption

Accelerating Innovation

Assemble and activate high-velocity cross-functional squads that combine business, technology, and design talent to deliver innovation at speed.

What we do

  • Stakeholder alignment and change impact assessment
  • Communication plan and champion network setup
  • Role-based training, playbooks, and in-app guidance plan
  • Adoption KPIs and reinforcement cycles
  • Squad composition, role definition, and capability building
  • Agile rituals, decision rights, and ways of working
  • Innovation sprints and rapid delivery frameworks
  • Leadership coaching for innovation team leads
  • Performance measurement and continuous improvement

Typical outcomes

  • Higher active usage and better data completeness
  • Reduced resistance through early engagement
  • Faster time-to-value after go-live
  • Clear ownership for ongoing enablement
  • Autonomous teams that deliver measurable results quickly
  • Stronger innovation culture and internal capability
  • Reduced dependency on external consultants over time
  • Higher employee engagement and retention in innovation roles
CRM
Change
Adoption

Centers of Excellence & AI Enablement

Build lasting institutional capability through Centers of Excellence and governed AI enablement platforms that scale innovation without chaos

What we do

  • CoE design, governance model, and operating framework
  • Reusable asset libraries and knowledge management
  • AI platform enablement and adoption pathways
  • Capability development and community of practice programs
  • Sustainability planning and handover mechanisms

Typical outcomes

  • Enterprise-wide innovation capability that outlasts individual projects
  • Reduced tool sprawl and duplicated efforts
  • Faster reuse of successful patterns and models
  • Measurable acceleration of AI and digital transformation
CRM
Change
Adoption

Change Management & User Adoption

Turn technology and innovation initiatives into lasting organizational advantages by creating real behavior change and longterm momentum.

What we do

  • Adoption strategy and stakeholder alignment programs
  • Tailored enablement, training, and communication architectures
  • Measurement frameworks and reinforcement mechanisms
  • Independent program management (Power of Four approach)
  • Post-launch support and continuous improvement

Typical outcomes

  • High sustained usage and adoption rates after launch
  • Faster realization of expected ROI and business value
  • Culture shift toward experimentation and continuous improvement
  • Innovation that sticks — not just another short-lived pilot