Use Case

Conversational-to-Agentic Shopping Assistant

October 12, 2023
April 9, 2026
8 min read
20
min read
Data visualization and AI network
85%Reduction in manual data entry time
40–60%
reduction in cart abandonment
3.2xIncrease in underwriting throughput
25–40%
increase in average order value
100%Sovereign data compliance maintained
Dramatic
improvement in customer shopping experience

Simple chatbots can answer questions but cannot complete complex purchases or negotiate offers. This sovereign agentic shopping assistant moves beyond conversation to execute full shopping journeys autonomously

The Challenge of Limited Conversational Commerce

Before implementing Singularity IO's agentic platform, underwriting teams spent up to 40% of their time manually extracting data from PDFs, emails, and legacy systems. This not only slowed down the quotation process but also introduced the risk of human error in critical risk assessment models.

Business Challenge
Simple chatbots handle basic queries but cannot complete complex purchases, compare products, or negotiate offers autonomously.
How Agentic AI Helps
A fully agentic shopping assistant moves beyond conversation to execute end-to-end purchases, comparisons, and customisations on behalf of the customer.
Detailed Automated Business Process
The assistant understands intent, searches inventory, compares options using sovereign RAG, applies discounts, and completes checkout while confirming every critical step with the customer.
Potential Business Impact
Cart abandonment decreases dramatically, average order value increases, and customer satisfaction rises through frictionless, intelligent shopping experiences.
Key Takeaways

Implementation Stack

LangGraphLlama 3 (Self-Hosted)ExoscalePostgreSQLn8n

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Measurable Impact

How Singularity's sovereign agentic workflows transformed operations and delivered concrete ROI for this implementation.

85%
3.2x
$1.5M
99.9%
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